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VirtualStaX Support.

Get the most out of the platform. Contact us if you don’t find what you’re looking for.

Wallet Access and Deposit
  • To access your wallet, you  must complete the KYC level 1 process and provide your first and last names, and your mobile number for verification.  
  • Follow the process and screen prompts and create a PIN to secure your wallet. Once you have created your PIN, you can fund your wallet. 
  • Fund your wallet by choosing one of three  deposit methods: card, wire transfer or ACH*(*for USA users only).  Follow the prompts to set up your selected method of deposit to fund your wallet.