VirtualStaX Support.

Issuers can upload reels (short videos) and post updates on the Content page on the Issuer Dashboards.

Uploading Reels

1. Select the Reels tab and click on the  button to redirect to  the Upload Reel page.
2. Select a video file  through your device’s File Browser.
3. The App performs some basic checks on the video file, i.e:

• the length of the video must not exceed 90 seconds
• Maximum file size 100MB, and
• video must preferably be in a  portrait orientated view (upright rectangle).

4. The video is sent to a Reels Moderation Queue with a  Reel pending approval  status. It will remain in this state for as long as it takes the moderators to process the reel.
5. If approved, the Issuer’s reel is published to the platform and when rejected, the reel is marked with and overlay, stating: Rejected
6. If your reel was rejected you will receive an email from the admin indicating the reason(s) why it was rejected. 
   

Uploading Posts

1. The Feed page has three tabs associated with it:

• All - displays both Public and Premium posts. Only Users who own StaX of an Issuer will have access to premium posts. 
• Public - displays only the Public Posts that the Issuer published for all users to view. 
• Premium - displays only the Premium Posts and exclusive content for all users who own his/her StaX. 

2. Select the Feed tab and click on the button to redirect the user to the Create Post page.
3. Select the type of post you want to create; Public or Premium  When creating a post while the Public tab is active, it is assumed that the Issuer is creating a new public post.
4.  When creating a post while the Premium is active, the new post is assumed to be a premium post.
5. The posts are always displayed in order of most recently posted first, oldest post last. These refer to the Issuer’s own published posts only.                       

Please see VirtualStaX Content Guidelines