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VirtualStaX Support.

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Unverified account

If you have not completed the KYC level 2 (See Identity Verification (KYC) ) your Account verification will display a red Unverified label.

. You will still be able to fund your wallet and trade on the app, but with certain limits set on your funding and activity in your wallet.  You will, for instance, not be able to withdraw any funds from your wallet if your account is unverified. 

The label changes to green

if you have verified your identity, and this status will give you unlimited wallet access.