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VirtualStaX Support.

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Identity Verification Process ( KYC)

There are two levels of KYC, each allows a specific range of activities on the app.

KYC Level 1 requirements:

You register with your mobile number and meet the following wallet threshold criteria:

  • If the sum of any intended deposit  together with all other deposits already received during a day is below $2000; AND
  • If the aggregated value of all deposits over the lifetime of the wallet is below $10 000.
  • If the cumulative balance of the wallet remains below $2000 during any single calendar day.

Please note: If you have completed KYC Level 1 status, you may only deposit and trade on the platform and cannot access the withdraw function.

KYC Level 2 requirements:

  • You will have to perform KYC Level 2 only if the KYC level 1 threshold is triggered.
  • If a user has KYC Level 2 status the user may deposit, withdraw or trade on the platform.